Shaw Theatres is dedicated to the safety and wellbeing of our patrons and staff, as we strive to provide the best cinematic experiences.

Our top priority is the health and safety of our guests and crew, find out more about the safety measures below.


How You Can Help


Check in and Check out using SafeEntry


A. Walk-In Customers only: When you purchased tickets at the box office, please note that we are requried by the Infocomm Media Development Authority (IMDA) and Ministry of Health (MOH) to record your

    1. name,
    2. contact details

as part of the MOH's contact tracing efforts.

The information will be kept strictly confidential and will only be released to MOH for contact tracing purposes, if necessarry.


B. Online and Walk-In Customers: All patrons will need to do SafeEntry CheckIn twice -

1st SafeEntry -> To enter the cinema lobby

2nd SafeEntry -> To select the cinema hall at the usher point, before allowed to the cinema hall.

This is part of the Infocomm Media Development Authority (IMDA) and Ministry of Health (MOH)'s requirements to enable contact tracing efforts.


Contact Tracing Measures

Either the TraceTogether app or Token must be used for cinema entry. Patrons will still be able to gain entry by NRIC, SingPass and phone camera scans. For more information, please visit here.




Other precautionary measures include:


Auditorium Capacities

Select halls above 300 seats will be further segregated in zones of 50 patrons each.

The smaller halls with a capacity limit of maximum 50 seats will continue to be in place for each theatre hall to ensure a safe distancing of at least 1 metre between patrons.

A maximum of 8 persons ( friends and family) will be allowed to sit together and each theatre hall will put in place a capacity limit of maximum 150 patrons. (Please contact our duty manager at the box office early for your request.)

While you may expect other movie goers occupying seats in front or behind you, please be assured that the safe distancing of 1m distance is still maintained from seat to seat.

Patrons are required to sit according to their allocated seats with respect to prevailing safe distancing guidelines. (This does not apply to premium seat types that have sufficient safe distance between each seat.)

Feel free to approach our staff if you need any assistance, and we will be happy to help.


Enhanced Cleaning Procedures

Common touch areas will be routinely disinfected throughout the day and hand sanitizers are available at key touch points for use. More time has been allocated between shows to enable thorough cleaning of the halls.


Safe Distancing Standards

Please keep a safe distance of at least 1m apart before, during and after the movie and observe the 1m safe distancing during queuing. As a precautionary measure, directional signs and reminders will be posted throughout the theatre for guidance.

Safe distancing stickers are installed to ensure adequate safe distancing between diners in dining lounge.


Temperature Screenings

Expect mandatory temperature screenings at the point of entry to the halls. Staff have the right to deny entry of any patron with temperature of 37.5 degrees Celsius or higher.


Contactless Payment

Pre-booking of tickets and combos online is preferred. The use of automated ticketing machines, cashless or contactless payment at the box office is encouraged to reduce contact.


Keep Your Mask on

It is mandatory to keep your face mask on at all times. Patrons who violate the rules will be asked to leave the cinema immediately and no refunds will be given.



Consumption of F&B is allowed inside cinema halls.

However, patrons must put on their masks at all times, including inside the cinema halls, when they are not consuming food and drink.

All food will be prepared and served safely by our staff wearing masks and gloves.

Single-use disposable packaging will be used for food and beverage.



Our Staff & Vendors

Daily Health Screenings

All staff will have their temperatures read at least twice per day during shifts.


Frequent Handwashing & Sanitizing

All staff will be required to wash their hands and use the hand sanitizers regularly.



Safety Measures for Premiere Theatres

  • Blankets provided in the premiere halls are individually packed in sealed plastic covers. Blankets are sent for cleaning once the package is opened.
  • pre-screen lounge will remain open for premiere patrons who wish to dine-in before the movie screening.
  • Tables in the dining lounge are spaced 1m apart to ensure adequate safe distancing between diners.
  • Seats, tables, tableware and physical menus will be thoroughly cleaned and disinfected after every use.
  • Sales and consumption of alcohol is not allowed after 10.30pm daily. Sales of alcohol to guests attending movie screenings that start after 8pm will be temporarily suspended.
  • All patrons must wear a mask at all times at the pre-screen lounge and inside the cinema hall, except when consuming food and drink. Patrons can only remove their masks when food and drinks are served, and must put their masks back on when they are done with eating and drinking.

We seek your cooperation to visit us another time if:

  • You have been in contact with any person who was a confirmed case of COVID-19 infection in the past 14 days;
  • You have travelled overseas in the past 14 days
  • You are having fever or any flu-like symptoms such as coughing, runny nose and sore throat.

Patrons who do not adhere to any of these mandatory precautionary measures will be requested to leave immediately without a refund.

Shaw Theatres will continue to practice safe distancing as well as implement further precautionary measures as and when necessary.

Please follow our social media channels (Facebook/Twitter/Instagram) or visit our website for updates and any additional information.

From everyone at Shaw Theatres, we thank you for your support and look forward to welcoming you back to our cinemas soon! Stay safe and healthy!

For any enquiries or clarifications, please write in to or use the (?) Help widget floating at the bottom right side of the site to contact us directly.


Updated as at 3rd July 2020

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